Legal

Refund Policy

7-day money-back guarantee

If you are not satisfied with Nockora within the first 7 days of your first paid subscription, we will issue a full refund. The intent is simple: teams should be able to evaluate the product without unnecessary commercial risk.

Eligibility

  • Requests must be submitted within 7 calendar days of the initial subscription charge.
  • The guarantee applies to the first paid subscription payment only and does not apply to renewals.
  • Enterprise agreements are governed by the commercial terms in the applicable order form or contract.

Renewals and subsequent charges

Refunds are not available for renewal charges once a billing cycle has started. If you plan to cancel, do so before the next renewal date. Access remains active until the end of the current billing period.

How to request a refund

To request a refund, contact Billing support with the account email, the date of the charge, and any relevant context you want us to review.

We aim to process eligible refund requests within 3 to 5 business days.

Exceptions

  • Evidence of abuse of the refund policy
  • Violations of the Terms of Service
  • Requests submitted outside the applicable 7-day window